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Support Level Agreement

This agreement is meant for projects that have been completed. This agreement revolves around providing support to maintain and manage a big application.

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Agreement

What is This Agreement?

The support level agreement is the model for the completed projects. Any big application with a good number of customers needs support to manage and maintain it. That is the sole purpose of this agreement.

Who is This Agreement for?

If you already have an application with a good number of customers, this is what you need.

What We Do

What is Included in This Agreement?

The Support Level Agreement covers all the following that are mentioned below:

Monitoring

With the increase in popularity of your application, more users shall be associated with your product and in that case the server may require monitoring for better performance.

Scaling Up

Scaling up of the server might be required depending upon the high usage and our efficient team should be able to efficiently help you with that.

Fixing Bugs

Fixing bugs should no longer be a problem with Weavers by your side and this is also an essential phase which demands adequate attention.

Updation of Codebase

The need to update the codebase might arise and hence this happens to be an integral part of the post development phase.

Updation of Libraries

The libraries that are used in the application might need to be updated when the time arrives and they get deprecated.

How it works

3 Steps to Build a
Support Level Agreement

Define Service Scope and Metrics

We begin by clearly outlining the scope of services our support team will provide. This includes specifying the types of support offered, such as phone, email, chat, or on-site support, and the hours of operation. Additionally, establish key performance indicators (KPIs) and metrics that will be used to measure service quality. Common metrics may include response times, resolution times, and customer satisfaction targets.

Set Expectations and Responsibilities

We detail the responsibilities and expectations of both parties involved by specifying the customer’s obligations, such as providing necessary access or information, reporting issues promptly, and adhering to any support procedures outlined in the SLA. On our side, we clarify response times, escalation procedures, and any guarantees of service uptime or availability.

Address Dispute Resolution and Termination

We define a process for resolving disputes and disagreements between the us and the customer. We outline the steps for escalating issues beyond the initial support team if necessary. Additionally, include provisions for SLA termination, specifying conditions under which either party can terminate the agreement. This might include breaches of the SLA terms, non-payment, or other relevant triggers.

See all of our portfolios

View All Works

They Trust Us

We have been able to win the hearts of our many clients through our hard work, sincerity and dedication and we look forward to gaining the same of many more such clients in the near future.

The Impact We Created

449 Reviews

    
 
 
       It has been an absolutely wonderful journey working at Weavers web and I am sure it is
 still going to be great in the coming days as an environment like this is rare to be
 found.
  
 
    
   Chandrani Saha 
 2023-04-15
 
 
 
      Souvik and his team are outstanding! Their communication is top notch and I really appreciate how flexible they have been while building our website. We will continue to use them for future projects as they're doing a great job!
  
 
    
   Thomas Sizemore 
 2023-03-01
 
 
 
      I had a great working experience with Weavers Web Solutions. They designed my company's website and they did a great job. I worked really well with their project manager, Souvik, as well as account manager, Steve, who always were available to me and open to my feedback. They are a hardworking, detail-oriented, and kind team who I strongly recommend and I am happy to work with them in the future.
  
 
    
   Manuel Alejandro Valerio Jiminián 
 2023-02-11
 
 
 
      I had a great experience working with the Weavers Web Solutions Private Limited software development company. Their team was extremely professional and knowledgeable. They took the time to understand my business and design a unique website as per my choice. The design was creative and modern, and the functionality was smooth and user-friendly. They were also willing to make adjustments and changes based on my input to ensure that I was happy with the final product. I highly recommend this company for anyone looking for a high quality, custom website and mobile applications.
  
 
    
   Swarnendu Bose 
 2022-12-07
 
 
 
      I have been working for almost 2 years. The work environment is excellent and the project managers & team leaders are very nice and helpful. Also the company helps us learn more and grow ourselves. Delighted to be a part of the web family of weavers.
  
 
    
   Pradipta Ray 
 2022-10-17
 
 
 
      I joined the team last year and it’s the best move I’ve made in my professional career. It’s refreshing to work with a team where everyone is on the same page and in pursuit of a common goal.

Absolutely love the transparency we have at this company. Leaders are excited about our opportunities and upfront about the challenges we face. Their level of honesty gives me faith that, even when times are tough, they’ll continue to lead with integrity 😊
  
 
    
   Souvik Chowdhury 
 2022-10-17
 
 
 
      The Best Work environment. Here it doesn't feel like an office. It feels like a family. Even we addressed our PMs/TLs/Seniors as "dada/didi."  No Sir/Madam.

And the best part is all Project Managers ( especially @Shanu_Da ) are very friendly, supportive, and caring. Very lucky to have @Shanu_Da as my project manager.
  
 
    
   Android Tech 360 
 2022-10-17